Perseverance Kope

Developed and executed strategic IT and operational plans, aligning technology initiatives with municipal objectives to enhance service delivery and efficiency.

Managed and maintained critical IT infrastructure, including servers, hardware, and network communications, ensuring high availability and compliance with governance frameworks.

Formulated and enforced comprehensive IT policies and strategies, improving system security and operational efficiency across municipal departments.

Directed the planning and execution of IT projects, ensuring successful delivery within budget and scope, and contributing to overall municipal performance.

Administered and monitored Service Level Agreements (SLAs) with IT vendors, optimizing performance and cost-effectiveness of procured services and goods.

Provided comprehensive ICT support across three municipal sites (Main Building, Technical Site, Delportshoop Site), resolving critical issues and ensuring seamless operations for over 200 users.

Resolved complex network connectivity issues for staff and students, significantly reducing downtime and improving operational continuity across multiple school sites.

Provided critical 1st and 2nd line ICT support to all Xhariep District Schools' Computer Labs and Admin Blocks, ensuring uninterrupted access to educational resources for over 1,000 users.

Administered Active Directory Domain Services, Microsoft Exchange, and Linux DHCP servers, managing user accounts and ensuring reliable network services for 500+ users.

Installed, configured, and maintained critical servers, network devices, and over 50 printers (Xerox, Konica), contributing to a stable and secure IT environment.

Managed the procurement and deployment of new hardware and software, ensuring all licenses were current and systems were up-to-date.

Implemented and enforced standard operating procedures and governance frameworks, improving IT service consistency and compliance.

Administered Sophos Endpoint Protection and Kaspersky Endpoint Security 11, safeguarding over 200 endpoints from malware and cyber threats.

Generated daily operational reports using SQL scripts and Microsoft Excel, providing critical insights for management decision-making and performance tracking.

Provided dedicated 1st and 2nd line support for mobility scanners and printers across all PnP, Game, and Dion retail sites, maintaining critical operational equipment for over 50 locations.

Configured, formatted, and re-installed operating systems for mobility scanners and printers, ensuring optimal performance for retail operations.

Resolved all logged calls related to Simplicity internal software and Wave Support tasks, ensuring minimal disruption and maintaining high user satisfaction.

Consistently resolved all logged IT support calls within defined Service Level Agreements (SLAs), enhancing user productivity and system reliability.

Invigilated examinations and assessments for Internet Programming III, ensuring fair and secure testing environments for over 100 students.

Provided direct assistance to students during practical classes, guiding them through activities and assignments to enhance learning outcomes and project completion.

Effectively assisted students with complex programming concepts and project work, contributing to improved student comprehension and success rates.